At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you make. The journeys you take. The sights you see. And the food you sample. Through our products, partners and people, we make it easier for everyone to experience the world.

Booking.com is the world's largest car rental platform featuring car rental in more than 60'000 locations in 160 countries. Our product is available to our global customer base via desktop, mobile and app and under 2 consumer brands: Booking.com and Rentalcars.com, our dedicated car rental platform. In addition to our consumer brands we also power the car rental business for our many affiliate partners including some of the world's leading airlines and online travel agencies

About the role 

We’re looking for a UX Writer  to join our UX Writing and Content Design organisation in our Trips department. We’re a close-knit community made up of more than 70 writers. We’re right there in the thick of it, collaborating on product design, development and data analysis. 

You will work in our Trips department, where our mission is to deliver all the connected travel opportunities needed to give the best value and experience for our customers. You’ll have the opportunity to build products used by millions of travellers and partners around the globe across different platforms, from web to app. You’ll partner directly with highly iterative product teams in our Manchester office developing the best car rental experience for our customers. You’ll report to the UX Writing Manager for your area who will support you in your growth and development.

UX Writers at Booking.com write clear and concise messaging that considers the end-to-end user experience. You need to be an excellent communicator and collaborator – we work in a dynamic and diverse environment where inclusivity, openness and humility are key. Almost everything you write will be translated into 44+ languages and dialects, and you’ll need to work closely with peers and stakeholders like Product, Marketing, Brand and Legal to deliver at velocity and scale.

Key Job Responsibilities and Duties: 

• Write in a clear and concise way across online channels, platforms and end-to-end experiences to impact key business metrics
• Send copy to Language Specialists with sufficient context (conceptual and visual) for translating your ideas to local audiences
• Use qualitative and quantitative data, as well as key business metrics to measure the impact of your work and transform those insights into new iterations
• Collaborate with other UX Writers to ensure messaging is aligned across all touchpoints, in line with our craft standards and guidelines

Work alongside Product Managers, UX Writers, Designers, Researchers, Developers and many others to develop and implement business strategy through your writing

Role Qualifications and Requirements: 

• You have 1 year of hands-on writing experience – in a UX writing, online, e-commerce or similar capacity
• You have a native level fluency in English
• You have a portfolio that demonstrates your writing and creative problem solving skills
• You’re a hard-working advocate for users, dedicated to the craft of writing and creating elegant user experiences
• You write copy that is intuitive, futureproof and scalable 
• You are technically savvy and have a foundational understanding of how to derive data and insights from quantitative and qualitative research
• You have a can-do attitude and work well in a team
• You’re self-driven and take ownership of your learning and ideas to tackle challenging problems in an evolving environment
• You thrive on feedback, responding with creative thinking and iterations
• You enjoy working with people of diverse backgrounds, cultures and fields
• You’re a strong communicator with an eye for detail 
• You are able to prioritise multiple projects and stakeholders with minimal guidance