Privacy Policy
This privacy policy is subject to Artaux (www.artaux.io) which is owned by Avishyat Tech Ventures LLP. Our company will be referred to as “we”, “us” or “Artaux” in this policy.
If we say ‘policy’ we’re talking about this privacy policy. If we say ‘user terms’ we’re talking about the rules for using our website.
1.The type of personal information we collect
1.1 We collect certain personal information about visitors and users of our Sites.
1.2 The most common types of information we collect include things like: user-names, member names, email addresses, IP addresses, other contact details, survey responses, blogs, photos, payment information such as payment agent details, transactional details, tax information, support queries, forum comments (if applicable), content you direct us to make available on our Sites (such as item descriptions), your actions on our Sites (including any selections or inputs into items) and web and email analytics data. We will also collect personal information from job applications (such as, your CV, the application form itself, cover letter and interview notes).
2. How we collect personal information
2.1 We collect personal information directly when you provide it to us, automatically as you navigate through the website, or through other people when you use services associated with the website.
2.2 We collect your personal information when you provide it to us when you complete membership registration and buy or provide items or services on our website, subscribe to a newsletter, email list, submit feedback, enter a contest, fill out a survey, or send us a communication.
2.3 As the operator of digital content marketplaces, we have a legitimate interest in verifying the identity of our contributors. We believe that knowing who our contributors are will strengthen the integrity of our website by reducing fraud, making contributors more accountable for their content and giving Artaux and customers the ability to enforce contracts for contributors who break the rules. Artaux also has certain legal obligations that require us to know who our contributors are in certain circumstances. In light of this, if you are a contributor we will verify your identity, in particular, your name, full address and date of birth by asking you to show us a photo ID document. We may also, in certain cases without having the obligation to disclose the reason, ask the contributor to submit a selfie (solely for the purpose of verification) which will then be compared against their photo ID document. After the verification process the selfie will be deleted from our database.
3. Personal information we collect about you from others
3.1 Although we generally collect personal information directly from you, on occasion, we also collect certain categories of personal information about you from other sources. In particular:
1. Financial and/or transaction details from payment providers located in India and US in order to process a transaction.
2. Third party service providers (like Google, Facebook) who are in the US, which may provide information about you when you link, connect, or login to your account with the third-party provider and they send us information such as your registration and profile from that service. The information varies and is controlled by that service provider or as authorized by you via your privacy settings at that service provider.
3. Other third-party sources and/ or partners from India or US, whereby we receive additional information about you (to the extent permitted by applicable law), such as demographic data or fraud detection information, and combine it with information we have about you. For example, fraud warnings from service providers like identity verification service. We might receive information about you and your activities on and off the Artaux platform through partnerships, or about your experiences and interactions from our partner ad networks. We also receive information about you as a rights holder from our third-party contributors. For example, information in the form of a model release when your image is used in an item made available on our website.
4. How we use personal information
4.1 We will use your personal information:
1. Where this is necessary for purposes which are in our, or third parties’, legitimate interests. These interests include:
# Operating the website.
# Providing you with services described on the website.
# Verifying your identity when you sign in on our website.
# Responding to support tickets, and helping facilitate the resolution of any disputes.
# Updating you with operational news and information about our website and services e.g. to notify you about changes to our website, website disruptions or security updates.
# Carrying out technical analysis to determine how to improve the website and services we provide.
# Monitoring activity on the website, e.g. to identify potential fraudulent activity and to ensure compliance with the user terms that apply to our website.
# Managing our relationship with you, e.g. by responding to your comments or queries submitted to us on the website or asking for your feedback or whether you want to participate in a survey.
# Training Artaux staff about how to best serve our user community.
# Improving our products and services.
# Providing general administrative and performance functions and activities
# Verifying your identity by comparing a selfie taken by you against your Photo ID document (as is necessary for the establishment, exercise or defence of legal claims).
2. Where you give us consent:
# Providing you with marketing information about products and services which we feel may interest you.
# Customising our services and websites, like advertising that appear on the Site – where this involves the use of cookies or similar technologies – in order to provide a more personalised experience.
# For purposes which are required by law.
# For the purpose of responding to requests by government, a court of law, or law enforcement authorities investigating.
5. When we disclose your personal information
5.1 We will disclose personal information to the following recipients:
1. If applicable, contributors of any items or services made available to you, so they can facilitate support and license validation, who may be in any of the countries our products are available in.
2. Subcontractors and service providers who assist us in connection with the ways we use personal information (as set out above), in particular: website hosting providers; technical and customer support services; recruitment agencies; marketing and analytics services; security and fraud prevention services; subscription management services (feature yet to be introduced); payment processing services; identification verification services; and operational tooling services. Noting that our subcontractors and services providers may also transfer and access such information from other countries in which they have operations.
3. Our professional advisers (lawyers, accountants, financial advisers etc.).
4. Regulators and government authorities in connection with our compliance procedures and obligations.
5. A purchaser or prospective purchaser of all or part of our assets or our business, and their professional advisers, in connection with the purchase.
6.A third party to respond to requests relating to a criminal investigation or alleged or suspected illegal activity.
7.A third party, in order to enforce or defend our rights, or to address financial or reputational risks.
8. A rights holder in relation to an allegation of intellectual property infringement or any other infringement.
9. Other recipients where we are authorised or required by law, or requests by government, a court of law, or law enforcement authorities, to do so.
6. Where we transfer and/or store your personal information
6.1 We are based in India so your data will be processed in India, Singapore and the US. Some of the recipients we have described in section 5.1 above, and to whom we disclose your personal information, are based in places like Australia, Canada, Ireland, Mexico, Philippines, Poland, Romania, UK, the US, India and Columbia. We do this on the basis of this policy. In order to protect your information, we take care where possible to work with subcontractors and service providers who we believe maintain an acceptable standard of data security compliance.
7. How we keep your personal information secure
7.1 We store personal information on secure servers that are managed by our service providers, and occasionally hard copy files that are kept in a secure location in India. Personal information that we store or transmit is protected by security and access controls, including username and password authentication, two-factor authentication, and data encryption where appropriate.
8. How you can access your personal information
8.1 You can access some of the personal information that we collect about you by logging in to your account. You also have the right to make a request to access other personal information we hold about you and to request corrections of any errors in that data. You can also close the account you have with us at any time. To make an access or correction request, contact us using the contact details at the end of this policy.
9. Marketing choices regarding your personal information
9.1 Where we have your consent to do so (e.g. if you have subscribed to one of our email lists or have indicated that you are interested in receiving offers or information from us), we send you marketing communications by email about products and services that we feel may be of interest to you. You can ‘opt-out’ of such communications if you would prefer not to receive them in the future by using the “unsubscribe” facility provided in the communication itself.
9.2 You also have choices about cookies, as described below. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject cookies some parts of our website may not work properly in your case.
10. Cookies and web analytics
10.1 For more information about how we use cookies, web beacons and similar technologies see our cookie policy here.
10.2 When you visit our Sites, there’s certain information that’s recorded which is generally anonymous information and does not reveal your identity. If you’re logged into your account some of this information could be associated with your account. We’re talking about the following kinds of details:
# your IP address or proxy server IP address.
# the domain name you requested.
# the name of your internet service provider is sometimes captured depending on the configuration of your ISP connection.
# the date and time of your visit to the website.
# the length of your session.
# the pages which you have accessed.
# the number of times you access our site within any month.
# the file URL you look at and information relating to it.
# the website which referred you to our website.
# the operating system which your computer uses.
# the technical capabilities of your web browser.
10.3 Occasionally, we will use third party advertising companies to serve ads based on prior visits to our website. For example, if you visit our website, you may later see an ad for our products and services when you visit a different website. Read more about your options in our cookie policy.
11. Information about children
11.1 Content on our website might not be suitable for children under the age of 16 years, so if you are under 16, we ask that you do not use our website or give us your personal information (if you are a young tech wiz, please direct your nearest responsible adult to use the website for you!). If you are from 16 to 18 years, you can browse the website, but you will need the supervision of a parent or guardian to become a registered user. It is the responsibility of parents or guardians to monitor their children’s use of our website.
12. Information you make public or give to others
12.1 If you make your personal information available to other people, we can’t control or accept responsibility for the way they will use or manage that data. There are lots of ways that you can find yourself providing information to other people, like when you post a public message on a forum thread, share information via social media, or make contact with another user (such as a third party contributor) whether via our website or directly via email. Before making your information publicly available or giving your information to anyone else, think carefully. If giving information to another user via our website, ask them how they will handle your information. If you are sharing information via another website, check the privacy policy for that site to understand its information management practices as this privacy policy will not apply.
13. How long we keep your personal information
13.1 We retain your personal information for as long as is necessary to provide the services to you and others, and to comply with our legal obligations. If you no longer want us to use your personal information or to provide you with the Artaux services, you can request that we erase your personal information and close your Artaux account. Please note that if you request the erasure of your personal information, we will retain information from deleted accounts as necessary for our legitimate business interests, to comply with the law, prevent fraud, collect fees, resolve disputes, troubleshoot problems, assist with investigations or requests by government, a court of law, or law enforcement authorities, enforce the terms of service and take other actions permitted by law. The information we retain will be handled in accordance with this Privacy Policy.
14. When we need to update this policy
14.1 We will need to change this policy from time to time in order to make sure it stays up to date with the latest legal requirements and any changes to our privacy management practices.
14.2 When we do change the policy, we will make sure to notify you about such changes, where required. A copy of the latest version of this policy will always be available on this page.
Cookie Policy
Cookies, clear gifs and similar technologies (cookies) are used on our sites to personalise content and ads, provide and improve product features and to analyse our traffic on our website (www.artaux.io), our business partners and contributors. As a part of our commitment to upholding a high standard of transparency with our users, we’ve created this guide to explain the tracking technologies we use on our sites.
What are cookies, clear gifs and similar technologies?
Cookies are a small data file sent to your web browser or mobile device that is stored on your browser cache.
Clear gifs and pixel trackers are tiny graphics with a unique identifier and are similar in function to cookies and are used to track the movements of web users between pages and websites. They are embedded invisibly on web pages and are about the size of a single pixel.
First-party cookies are set by us when you are visiting one of our sites, and third-party cookies are set by a party other than the website you're visiting.
Cookies and similar technologies are used for the following purposes on Artaux
Strictly Necessary: Strictly necessary cookies help make a website usable by enabling basic functions like page navigation, website security and access to information that requires authentication.
Preferences: These cookies enable storage of information that changes the way a website behaves or looks, like settings for your region.
Statistics: Statistics cookies help us to understand how visitors interact with our website by collecting and reporting information.
Marketing: Marketing cookies are used for tracking browsing activity and to customise and display ads that are relevant and engaging.
Third Parties: Our business partners and contributors use cookies for the purposes described above.
How to manage your preferences and settings
Please keep in mind that your experience may not be as we intended if you change the standard settings.
Any user can learn how to opt out of third-party cookies by changing your respective browser settings:
1.Chrome (https://support.google.com/chrome/answer/95647?hl=en)
2.Safari (https://support.apple.com/en-us/HT201265)
3.Firefox (https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer)
If the users use any other web browser other than the ones mentioned above, then it is their responsibility to learn about that respective browser’s settings.
Refund Policy
This policy outlines how the refunds work for the Digital Assets that are sold on Artaux (www.artaux.io).
The products that our Contributors sell on our platform are digital files/ digital goods and cannot be returned (once it is downloaded), so your (the User) entitlement to a refund is designed with this in mind.
All our Contributors have been provided with proper tools to provide you (Users) with the most appropriate information about the Digital Assets they want to upload and sell on our platform. In case you feel that the information provided is not sufficient and you need more assistance before making an informed purchase, you are requested to contact us so that we can make an effort in providing you with the necessary help before you make the purchase.
1.You can get a refund for the following Digital Assets
1.1 If you’ve purchased any Digital Assets from “Web Development”, “Video Editing & VFX” or “Animation & CGI” categories then you may be entitled for a refund.
1.2 If you’ve purchased any Digital Assets from any other category other than the categories mentioned in 1.1, then you’re not entitled to a refund.
2. Circumstances in which we can offer you a discount
2.1 The Digital Asset is “not as described” or it doesnt work the way it should
If the purchased item doesnt work/ doesnt work the way you thought it should, then we will try and get you the required support from the respective Contributor before arriving at a decision for issuing a refund. An item is “not as described” if it is materially different from its description or preview. If the issue cant be fixed or the Digital Asset is “not as described” then you would be entitled to a refund.
2.2 The Digital Assets that havent been downloaded
If you have not downloaded a purchased item within 15 days of the date of purchase, you may be eligible for a refund. You will be required to provide the details of the purchase (typically the transaction id or in some cases more) in order for us to process the refund request. A refund can be requested for a Digital Asset from any category which has been purchased but not downloaded.
3.What happens once the refund is issued
3.1 Once the refund is issued you lose all access to any kind of support for that particular Digital Asset from Artaux and the respective Contributor.
3.2 If a refund is issued subject to the circumstances described in 2.2, you lose the right to download that particular Digital Asset. If you wish to download the same item (Digital Asset) any time in the future, you will have to purchase that item again and download it. Artaux is not responsible for any price change of that same item in case you decide to purchase it again.
4. Resolving disputes- asking Artaux to help
4.1 In case the Contributor has failed/ proven incompetant in providing you with the necessary support for any issues that you have faced in the downloaded Digital Asset, you can raise a dispute and have Artaux investigate the matter. We may ask you to provide supporting documentation or evidence. Any refund issued by Artaux is entirely discretionary. We will make a decision on all the available information and you agree that our decision is final.
4.2 Artaux is not obliged to give polic refunds in any of the situations listed below.
- You don’t want it after you have downladed it.
- The item did not meet your expectations or you feel the item is of low quality.
- You simply changed your mind
- You purchased and downloaded an item by mistake
- You do not have sufficient expertise to use the item
- You claim that you are entitled to a refund but you do not provide sufficient information as to why yo’re entitled to a refund
- You can no longer access the Digital Asset because it has been removed or the Contributor who previously provided the item is no longer active on our platform (we advise you to download the items as soon as you have purchased them to avoid this situation).
Intellectual Property Policy
We respect the intellectual property rights of others, and we expect our Users to do the same. This policy explains how we, as the service provider of Artaux (www.artaux.io) address allegations of intellectual property infringement against the content in our Contributor’s Digital Assets, and how copyright owners and authorised parties can submit valid notices claiming intellectual property infringement. As allegations of intellectual property infringement are made against Contributor’s Digital Assets, which are uploaded to Artaux by the Contributors, this policy explains how Contributors can respond when their items are affected by a notice.
This policy forms a part of Artaux’s Terms of Use.
If you think your content is being used without your permission you can submit a General IPR notice.
If you own intellectual property rights (IPR) other than copyright, including trademarks, or have the authority to act on behalf of the IPR owner, then you may consider sending us a General IPR notice requesting we takedown the Contributor’s Digital Assets made available on Artaux.
How to submit a General IPR Notice in relation to content on Artaux.
If you believe that a Contributor’s Digital Asset on Artaux is using content that is protected by a form of IPR, such as a trademark, we ask you to send us a General IPR Notice that contains the detailed information set out below.
1. Tell us about the content in the Contributor’s Digital Asset that you claim infringes your rights, including a description and where we can find it - include the URL.
2. Tell us about the rights you claim, the basis of the ownership claim, and where we can see evidence of your right - include the URL. If you're claiming a trademark right include the trademark registration number, country and class of registration.
3. Give us a detailed explanation about how you believe the content in the Contributor’s Digital Asset violates your claimed right.
4. Include your full name and contact details, including address, phone number and email address. You need to sign and date your notice. If you are submitting a soft copy of the notice, please note that you will need to enter your full name with your digital signature which is legally binding. If you want to sign a physical document you'll need to scan the document and then send it to us.
We will respond appropriately depending on what your claim is about. We may ask for more information and send a copy of your claim to the Contributor. The Contributor might contact you directly using the details you've provided.
Template for a General IPR Notice for Artaux
If you would like to submit a General IPR Notice to us then you can use this template by filling in the ‘To be completed by you’ section and submitting it via info@artaux.io
In order for a General IPR Notice to be valid each field must be filled in.
| Required information | To be completed by you |
| Date | [insert date of signature of this notice] |
| Your full legal name | [insert your full legal name, not a company name] |
| Your email address | [insert the email address you are sending this notice from] |
| Your street address | [only need to fill this in if this notice is being sent from your postal address and not your email address] |
| Your phone number | [insert your phone number] |
| Username of the Contributor whose Digital Asset you claim is infringing your intellectual property rights | [insert the username of the Contributor whose content you claim is infringing your IPR] |
| IPR owner or authorised agent | Choose one of the statements below
[I confirm I am the IPR owner of the Alleged Infringed Content] OR [I am the Authorised Agent of the IPR owner of the Alleged Infringed Content]
|
Alleged Infringed Content (This means your IPR which you claim has been infringed) | [Explain:
|
Allegedly infringing content in the Contributor’s Digital Assets and the URL to be removed (This means the content in the Author’s item on our sites which you claim is infringing your copyright) | [Add:
|
Signed by you
(By law, you need to sign and date your notice. If you are submitting a soft copy of the notice, please note that you will need to enter your full name with your digital signature which is legally binding. If you want to sign a physical document you'll need to scan the document and then send it to us.)
| [You must sign this notice by either writing your full name here or adding your electronic signature] |
Information for the Contributors that have been sent an IPR Notice
If you are a Contributor of Digital Assets that are subject to an IPR notice and you don’t agree with the allegations made in relation to your content on Artaux, then you have some options to consider.
If you receive an IPR notice you can consider whether you think the claims made in the notice are valid. You might choose to seek legal advice, especially if you're not sure whether there is any legal validity to the claim.
You can choose to accept the takedown notice - if so your content will be taken down and remain taken down.
Or, you can choose to respond to an IPR takedown notice by sending us a counter-notification.
1. Tells us about the content in your Digital Asset that has been taken down, including a description and where it was found- include the URL.
2.Make a formal statement about why you think the content in your Digital Asset should be reinstated. Include the following
words: “I make this statement under penalty of perjury, I have a good faith belief that the content was...[add the reason why the content was not used in an unauthorized way]” (for example “removed or disabled as a result of mistake or mis-identification of the content”.
3.Include your full name and contact details, including your address, phone number and email address.
By law, you need to sign and date your counter-notice. If you are submitting a soft copy of the counter-notice, please note that you will need to enter your full name with your digital signature which is legally binding. If you want to sign a physical document you'll need to scan the document and then send it to us.
We'll send a copy of the counter-notification to the person who sent the IPR takedown notice (claimant). Unless the claimant sends us a notice that court proceedings have been filed against you, we may reinstate the content within 14 business days from when we received the counter-notification.
Please take care to understand this process because it is possible that the claimant can take legal action against you if you file a counter-notification.
It's really important not to make a false claim, as this could have serious legal consequences. Please seek your own advice if you're not sure about what the counter-notification process means.
Template of a counter-notice for Contributors who have received an IPR Notice
If you would like to submit a counter-notice to us then you can use this template by filling in the ‘To be completed by you’ section and submitting it via info@artaux.io
| Required information | To be completed by you |
| Date | [insert date of signature of this notice] |
| Your full legal name | [insert your full legal name, not a company name] |
| Your Artaux username | [insert the username by which you’ve registered on Artaux] |
| Your email address | [insert the email address you are sending this notice from] |
| Your street address | [only need to fill this in if this notice is being sent from your postal address and not your email address] |
| Your phone number | [insert your phone number] |
| Allegedly infringing content and URLs which have been removed or for which the IPR Notice has been submitted | [Add:
|
Signed by you
(By law, you need to sign and date your notice. If you are submitting a soft copy of the notice, please note that you will need to enter your full name with your digital signature which is legally binding. If you want to sign a physical document you'll need to scan the document and then send it to us.)
| [You must sign this notice by either writing your full name here or adding your electronic signature] |
How to contract Artaux (Avishyat Tech Ventures LLP)
You can contact us on info@artaux.io
Please address General IPR takedown notices to Avishyat Tech Ventures LLP.
You can also post to Avishyat Tech Ventures LLP, Flat no. 7, Parichaya Society, 1000/6D, Navi Peth, Pune 411030.
