We’re building a future where every home is professionally managed. One where professional property managers deliver new “Triple Win Experiences” for residents, investors, and their teams.

But creating winning experiences that benefit everyone simultaneously? That’s hard.

Now, 1,500+ property management companies are doing it with a fully managed Resident Benefits Package (RBP) by Second Nature via our experience platform. We bring the expertise, technology, and service that property managers need to make experiences convenient, rewarding, and consistent. Our reputation for turning old problems into new revenue streams has made us the only 6-peat national industry vendor of the year. 

Join 150+ passionate, thoughtful people who strive to make a difference each day until every home is full of triple win experiences.

About the Role

As a UX Designer, you will work closely with product and engineering teams to uncover user and business needs, translating them into delightful and intuitive user-centered design solutions. The ideal candidate is someone with a strong understanding of user-centered design principles, an eye for detail and is driven to make a large impact as part of a fast growing startup.

Key Job Responsibilities

• Create user flows, wireframes, build UI mockups and prototypes of high fidelity. 
• Conduct user research, interviews and usability testing to gather insights and validate design decisions.
• Create proof of concepts to envision how people will experience features and products.
• Build and maintain consistent design standards across products.
• Stay up-to-date on industry trends and best practices in UX design, advocate for user-centric design principles within the organization.
• Ensure the user interface design aligns with the overall brand guidelines and provides a cohesive user experience.
• Work closely with senior stakeholders in product, engineering and business to navigate ambiguity and help shape product strategy.
• Iterate on designs based on user feedback and stakeholder input.
• Work closely with engineers to ensure designs are implemented accurately and according to specifications.
• Attend PMC industry conferences to learn more about our property managers, investors and residents.

 ABOUT YOU 

• 3+ years experience in product design or UX
• Proficiency with design tools like Figma (or similar tool such as Sketch)
• Experience designing in an agile development environment
• Comfortable utilizing AI, a plus if you had working experience in the application of Conversational AI
• Basic understanding of accessibility in design
• Experience with user research methodologies and usability testing
• Strong user empathy, with a passion for how your designs will impact them
• A problem solver who is hungry to learn and grow outside of your comfort zone
• Don’t hold your biases too closely and understand when to compromise
• Knowledge of coding is a plus, with basic understanding of how your design decisions may affect engineering but not required.
• Excellent communication and collaboration skills, with the ability to effectively present and justify design decisions

We get it. Requirements can sometimes hold people back from applying to a job, but don’t let that be the case here. If you believe you have the skills it takes to elevate this role, team, and company, we encourage you to apply for this role.

Remote Work Statement

This position is a remote-first, work from home position. Second Nature is committed to creating a culture and workplace where remote work fosters collaboration and connections and is a key part of our company story and success. To be successful in a remote work role at Second Nature you must:

Be available during your set working hours and able to give your full attention to the completion of your Second Nature job duties

Have a quiet, professional, distraction-free environment in which to complete your work

Have access to your own reliable high-speed internet connection

Attend our bi-annual in-person company meetings (Second Nature will reimburse the cost of your business travel per company guidelines)

Why Second Nature

Health First: Medical, Dental, Vision, & Life Insurance; 401K Plan.

Location: Work Remotely from anywhere in the US.

Flexibility: Open PTO and sick days.

The Product: Beyond the awards and 5-star reviews… our clients and customers love what they can do with a fully managed RBP.

Diverse, Inclusive Culture: We embrace employees from all backgrounds with openness and respect .

Training: A supportive team to help you grow your career and unlock your full potential.

Growth: The opportunity to get in on the ground floor of a fast-growing startup that’s designing and developing an exciting category.

Second Nature is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We take action to ensure equal employment opportunities for all candidates and employees and to provide employees with a workplace free of discrimination and harassment. Our hiring decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by federal and/or state law.

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