Job Description

A hybrid work model requires at least one day a week in the office

We are looking for people who:

• Have 3+ years of experience in user research
• Demonstrate professional mastery in quantitative and qualitative research methods
• Demonstrate a mixed-methods approach and use various sources of data to support research findings and to look at a research problem from multiple perspectives
• Are able to choose the right research method and sample depending on the research challenge and the step of the design process
• Know how to analyze qualitative and quantitative data, draw conclusions and propose actionable recommendations
• Know how to create and analyze UX metrics
• Plan and execute complex research projects independently, from the beginning (recruitment) till the end (reporting, presenting to multiple internal tech and business stakeholders)
• Are great storytellers - make the stakeholders empathize with our various user groups
• Create research roadmaps independently 
• Respect research economics (agile research)
• Communicate well in English, both speaking and writing (at least B2)
• Communicate well in Polish, both speaking and writing (at least C1)

The following are also a plus

• Degree in a related field (eg. psychology, cognitive science, sociology) or completed User Experience courses

What we offer

• A hybrid work model that you will agree on with your leader and the team. We have well-located offices (with fully equipped kitchens and bicycle parking facilities) and excellent working tools (height-adjustable desks, interactive conference rooms)
• Annual bonus up to 10% of the annual salary gross (depending on your annual assessment and the company's results)
• A wide selection of fringe benefits in a cafeteria plan – you choose what you like (e.g. medical, sports or lunch packages, insurance, purchase vouchers)
• English classes that we pay for related to the specific nature of your job

• 16" or 14" MacBook Pro with M1 processor and, 32GB RAM or a corresponding Dell with Windows (if you don’t like Macs) and other gadgets that you may need

• A high degree of autonomy in terms of organizing your work; we encourage you to develop continuously and try out new things
• Hackathons, team tourism, training budget and an internal educational platform, MindUp (including training courses on work organization, means of communications, motivation to work and various technologies and subject-matter issues)

In your daily work you will handle the following tasks

• You will be working in the technology department and be responsible for creating state of the art user experience for our products and services.
• You will work closely with UX Designers, Data Analysts and Product Managers.
• You will provide user insights, trends and inspirations at every step of product development.
• You will carry out qualitative and quantitative research projects to identify user problems, needs and habits.
• You will create, monitor and report UX metrics.
• You will create reports, customer journeys and research findings summaries to help stakeholders incorporate user insights into product development.
• Together with UX Designers, you will create product development and strategic recommendations.

Why is it worth working with us

• We are a data-driven organization with high UX maturity - product decisions are based on research findings.
• Our UX Research team is big and experienced - we have various skills (quantitative and qualitative) and we love to share our knowledge and experience.
• We work with stakeholders from various departments and research challenges are never boring.
• We have a rich toolset that helps us carry out and analyze research.
• We value creativity and experiment a lot.
• Personal and team development is our priority and we invest in training, courses and mentoring.
• The IT team is made up of over 1700 members who have shared their knowledge at multiple conferences, such as Warszawskie Dni Informatyki, Code Europe, UX Poland and co-create a blog.