Job no: 794363
Business unit: Group Chief Operating Officer
Primary position location: 395 Bourke St, Melbourne, VIC
Work type: Permanent Full time
Region: VIC- Melbourne CBD

It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on you.

Here at NAB, we value design, and we ensure that design is at the forefront of our decision making process. Our design ambition is simple - design and launch experiences that inform, empower and delight customers and colleagues, creating lasting value for customers and for our business.

About the role

Join one of Australia’s largest design teams as a Senior Product Designer led by our new Chief Design Officer.  

We're looking for amazing Senior Product Designers to make a difference to millions of our customers who connect with us daily. We do this by instilling the following Design Values:

• Respect and trust one another to deliver
• Seek to collaborate
• Take ownership and be accountable
• Maintain a learner's mindset
• Create quality work consistently

The role has the responsibility of applying human-centred design (HCD) tools, to work with various teams across the enterprise. You will deliver NAB’s strategic ambition of improving our customer and banker experience by performing customer research, generating insights, prototyping concepts and designs, optimising processes and experiences, and generally ensuring that change is delivered in a thoughtful, considered and empathetic way.

What you’ll bring:

• Strong experience working as a product designer or UX/UI designer.
• Experience within finance or service industries.
• Excellent working knowledge of the design process, experience design methodologies and principles.
• Collaboration with Product Owners and delivery squads to create improved customer experiences for our customers and colleagues
• Demonstrated experience working in Agile, using agile tools & methods.
• Strong ability to independently perform the essential capabilities required in this role.
• Proven experience using design processes and tools to digitise experiences including the use of Figma, Survey tools, and other digital collaboration tools
• Extensive experience in visual design and user interactions.
• Strong understanding of HTML/CSS.

Your Skills and Experience: 

• Mindset - A solid grasp of human-centred design (HCD) applying customer-centric and design thinking to create outstanding customer and banker experiences. Have a growth mindset striving for personal and organisational growth.
• Journey Mapping – Solid experience in stakeholder, empathy and journey mapping and creating personas and archetypes.
• Research – Perform desktop research such as landscape and literature reviews, competitive analysis, trend monitoring and go to market analytics.
• Interviews and Testing – Plan and conduct interviews and testing using various techniques and translate insights into solid design solutions and provide strong rationale for the design decisions made.
• Benchmarking – define key metrics for evaluating usability and overall user experience using benchmarking tools such as System Usability Scale (SUS) and Standard User Percentile Rank Questionnaire (SUPR-Q).
• Storyboards and Userflows – Competent in scenario planning, creating story boards, userflows, taskflows and wireflows including error scenarios and task analysis.
• Prototyping – Strong experience using a variety of prototyping methods including low, mid & high-fidelity prototypes, wireframes, interaction design, information architecture and accessible content hierarchies, flow sequencing, and page-level structures.
• Design System and Digital Layout – Experience with design systems including creating component design & specification and experience patterns.  Experience creating digital layouts and responsive design.
• Accessibility – Experience applying accessibility guidelines to create inclusive design.
• Collaboration - Ability to collaborate closely with a cross functional team of Designers, Product Owners, Technical Analysts, Engineers/Developers, and other experts across the business to define cohesive, accessible, attractive design standards, interaction patterns and styles across our entire suite of products.
• Communication - Proven experience communicating between technical and business stakeholders, building rapport, and maintaining stakeholder relationships, communicating confidently and presenting in a clear, concise and articulate manner to all stakeholders.

A diverse and inclusive workplace works better for everyone 

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way.  

For details on the recruitment process, and accessibility, please visit www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you.

Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.

Unsolicited CVs from agencies will not be accepted.

#LI-DNI

Advertised: 07 Jun 2024 6:00 AM AUS Eastern Standard Time
Closing: 21 Jun 2024 11:55 PM AUS Eastern Standard Time