Microsoft’s Health & Life Sciences Solutions team is seeking a Principal UX Researcher to join the Diagnostics User Experiences team. This team is leading the delivery of first party solutions and applications to health & life sciences clients powered by Microsoft Azure and AI to transform how we work and bring Microsoft’s mission of empowering every person and organization on the planet to achieve more to life.

As the Principal UX Researcher you will be responsible in the motivations, workflows, and habits of Healthcare professionals and bring that expertise to the strategy, design, and growth of the many products and services. Our team takes a multi-methods approach combining expertise and creativity with both quantitative and qualitative methods with big data analysis to identify emerging patterns and usage, and uncover user insights, unarticulated needs, and new product/service priorities. Our approach to product experience optimization is important, ongoing, and rigorous.

​​

Microsoft is a company where passionate innovators come to collaborate, envision what can be and take their careers to levels they cannot achieve anywhere else. This is a world of more possibilities, more innovation, more openness, and the sky is the limit thinking a cloud-enabled world. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Collaborate with a high-performing UX Research team with expertise in all types of research including qualitative, survey, usability, metrics, plus partnering with big data professionals for analyses of behavioral data.
• Foster relationships with PM and design teams throughout the Microsoft’s Health & Life Sciences Solutions Organization so you stay close to our cross functional partners and their challenges.
• Conduct a mixture of qualitative and quantitative research activities to inform product design, including but not limited to ethnographic explorations, usability studies, heuristic evaluations, interviews, contextual inquiry, surveys, user journey maps, benchmarks or any method that answers the most important research questions.
• Create insight syntheses and connect these to product leaders through stories and other creative means to incite product growth directions.
• Snap to organization-wide priorities and success criteria to design and execute a research program that meets the organization’s needs. ​

Qualifications

Required Qualifications

• Bachelor's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 6+ years User Experience Research experience 

  • OR Master's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 4+ years User Experience Research experience

  • OR Doctorate in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 3+ years User Experience Research experience

  • OR equivalent experience

Other Requirements

• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings. Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications

• 7+ years' experience leading research strategy as well as research management.
• Ability to travel and be onsite for team meetings from time to time.
• Comprehensive leadership skills to deliver projects and customer insights within and across product teams that result in robust product impact.
• Proven storytelling and communication skills across leadership, engineering teams, designers, customers, and partners.
• Advanced degree in Social Science or Human-Computer Interaction with a degree in a technical field.
• Ability to plan and execute research against business needs.
• Experience conducting research globally and working with global stakeholders.
• Demonstrated ability to impact and influence business decisions across boundaries, often in an ever-changing environment situations.
• An ability to form a point of view by quickly and effectively analyzing research data and presenting rich findings simply and clearly to influence product design and direction.
• Recognized training and expertise in multiple research techniques.